Refund and Returns Policy

Last Updated: 2024.09.23

At Blue Light Killer, we want you to be completely satisfied with your purchase. If you are not happy with your blue light glasses, we offer a straightforward returns and refunds process to ensure a hassle-free experience. Please read the details below to understand how to return a product and request a refund.

1. Eligibility for Returns

You are eligible to return a product if it meets the following conditions:

  • The return is initiated within 30 days of the delivery date.
  • The product is unused, in its original condition, and returned with the original packaging, accessories, and any included documentation.
  • The product shows no signs of wear, damage, or alteration.

Please note: Products that are damaged, missing parts, or not in original condition will not be eligible for a refund.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact Us:
    • Email us at tskeresnyei@gmail.com with the subject line “Return Request – Order [Your Order Number].”
    • Include your order number, reason for return, and any relevant photos if the product is damaged or defective.
  2. Wait for Approval:
    • We will review your request within 2 business days and send you a confirmation email with further instructions, including the return shipping address.
  3. Prepare the Return:
    • Safely package the product in its original packaging and include a copy of the order confirmation or invoice.
  4. Ship the Product:
    • You are responsible for the cost of return shipping unless the item was defective or damaged upon receipt. We recommend using a trackable shipping service to ensure the product is returned safely.

3. Return Shipping Costs

  • Standard Returns: If you are returning a product due to personal preference or no longer wanting the item, you will be responsible for the return shipping costs.
  • Defective or Damaged Products: If the product arrived damaged or faulty, we will cover the return shipping costs. Please provide photos of the damage to assist with your claim.

4. Refund Process

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and the funds will be credited back to your original payment method within 7 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (for example, when the product shows signs of use or is not returned in its original condition).
  • Rejected Refunds: If the return does not meet our return policy criteria, we will notify you, and no refund will be issued.

Please note that shipping fees (paid during your original order) are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and then place a new order for the desired item.

6. Non-Returnable Items

Certain products are not eligible for return, including:

  • Gift cards.
  • Items marked as “Final Sale” at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact our customer service team before initiating a return.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at tskeresnyei@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos showing the damage or defect. We will work with you to resolve the issue promptly, including offering a replacement or a full refund.

8. Refund Timeframes

  • Processing Time: Once your return is received, please allow up to 3 business days for us to inspect the item and process your refund.
  • Refund Issuance: After approval, refunds will be processed within 7 business days. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

9. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact us:

We are committed to providing excellent customer service and ensuring your satisfaction with our products.

Effective Date: 2024.09.23